SoftWave
Service Portal
Secure portal with two-factor verification
✓
Request Submitted
Your service request has been received
Confirmation Number
SR-1234567890123
Please save this number
Use this confirmation number to track your request status and when contacting support.
Customer Verification
Customer ID
*
Format: SWID-XXXXXX
ZIP Code
*
Required for verification
Verify Customer
Shipping Information
Ship to:
SoftWave, 3005 Chastain Meadows Pkwy, Suite 300, Marietta, GA 30066
Include your Customer ID on the shipping label
Contact support before shipping if you have questions
Service Request
Customer Information
Clinic Name
*
Contact Name
*
Email
Phone
Device Information
Applicator Serial Numbers
*
+
Format: OP15500**** or OP155S00****
Device Type
*
Select
SoftWave 100
SoftWave 350
SoftWave 500
SoftWave 1000
Shock Count
*
Count
Percent
Max: 5,000,000 shocks
Service Type
*
Select
Refurbish
Repair
Replace
Inspection
Shipping
Carrier
*
Select
UPS
FedEx
USPS
DHL
Tracking Number
*
Additional Comments
Submit Request